I’m having an issue with some of the faders on my controller (Order #8568).
There are four sets of faders on this unit: two are positioned vertically, and two horizontally. The vertical faders work fine. However, all eight of the horizontal faders max out at a value of only 97-99, not the full 127. This presents some issues trying to assign them to, say, Ableton’s crossfader.
I’ve tried using different USB cables; made sure that the faders are assigned to a max of 127 in Kilowhat; and tried resetting the controller to its default settings.
Is this an issue you guys have seen before? And if so, is it something that could be addressed with a firmware or software update?
Thanks for the reply. Is there a way to see which firmware I’m running? Looking at the update log, I’m thinking it must be 0.22 given the unit’s purchase date (August 2023). Definitely not running 0.24 since that was just released. Was there a 0.23 along the way?
I’m just now really digging in with the controller, but it’s been very lightly used until now so I’m assuming the issue has always been there. I just noticed that the knobs also max out below 127, and I’m also getting a decent amount of noise from the horizontal faders.
Do you suppose .24 would help with these issues? (I would jump in and do the update now, but need to hold off since I have a performance next week).
You can check your firmware version in Kilwhat by connecting your controller and opening the drop-down menu under its name. You can do it when you have time, but it won’t solve the issue.
My guess is that there is a loose cable inside. If you have some basic experience with electronics, you can fix it yourself by opening the unit and checking that all cables are pushed in place on both ends.
If you need assistance, send us an email and we will help you out.
