Knowledge Base

Using Your Controller From unboxing and initial setup to configuring your device with Kilowhat and integrating it with your favorite music software. Troubleshooting & Support Find step-by-step guides for hardware and software issues, along with information on our warranty and repair process. Ordering, Payments & Shipping Find information on production lead times, payment methods, shipping, and how to track your order from our workshop to your studio. Account Management & Policies Find details on managing your Yaeltex accounts, viewing your order history, and reading our official company policies. The Factory: Designing Your Controller This category serves as your comprehensive guide to using the Factory, our web-based design tool.